Utility Customer Service

Utility Customer Service employees are available to assist residents with questions about their utility bills. Our staff also works with local agencies that provide financial assistance for utility bills when financial support is available. This continued practice has assisted many families with required co-payments, deposits and restoration of service. To apply for help, download applications for assistance on our Forms Page.

Utility Customer Service administers the City of Bay City's utility billing system, including meter reading, electric billing, water/sewer billing, and credit and collections. Responsibilities include reading water and electric meters, the processing of monthly utility bill statements, the scheduling of final reads and other customer service-related inquiries.