With almost 18,000 homes served by Bay City Electric, our residential customers are extremely important to us. We strive to offer quality service done both effectively and efficiently.
Our Energy Smart program was launched in 2009 and has since added many programs to the portfolio. This program can show you ways to save money, reduce energy use, and receive incentives/rebates. For more information on the Energy Smart Program click here.
Budget Billing Program
To make your household budgeting easier, consider signing up for our budget bill program. There is no charge for this program.
Each month you receive a utility bill from the City of Bay City. The bill includes a list of charges and rates that have been applied to your account based on your household's usage for each utility during that billing cycle. This informational guide will help customers understand their utility bill.
A shutoff policy was adopted which includes a Winter Protection Plan for senior citizens, customers with physical or mental disabilities, full time active military personnel, customers who are receiving assistance from the state, and those with limited incomes.