JANUARY 24, 2023, BAY CITY, MICH. - Utility Customer Service (UCS) representatives have been notified that customers are receiving scam calls indicating that their utility service will be shut if their bill is not paid over the phone. 

The City's UCS collections staff may send a recorded auto dialer phone message or make a courtesy call if necessary but we don't ask for payment over the phone or give a specific time of shut.

Scam calls and emails typically increase during the holiday season, but a new influx in calls is a reminder to be wary around all phone calls demanding money, financial, or card information throughout the year. Click here for more information regarding how to recognize a scam call, examples of common phone scams, how to stop calls from scammers, and what to do if you already paid a scammer.

Questions regarding your City of Bay City utility account may be directed to 989-894-8104.