Create a Website Account - Manage notification subscriptions, save form progress and more.
Your water utility usage is estimated when there is a problem getting a read from the smart meter. There a number of conditions that can cause this and Water Distribution staff need entry to your home to inspect and make appropriate repairs. If you have concerns related to the amount of water usage or to schedule an appointment, please call 989-894-8321.
Show All Answers
To gather a water meter read from the water meter, read the numbers on the black dial of the water meter head. You can also call Utility Customer Service at 989-894-8104 for account information.
An easy way to rule out a leaking toilet is to put food coloring in the tank of the toilet. If the food coloring appears in the bowl of the toilet, your toilet is leaking, thus, using water. Another easy way to check for water usage on a meter is to look at the head of the meter at the "blue wagon wheel". If this is moving/spinning, you have water passing through the meter.
Water Distribution / Metering staff run continuous use reports and will contact customer via telephone (if on file) or home visit. If no one is at home, a door tag will be left at the residence to notify them of the excessive use.