When will I receive my bill?
Utilities are billed on a monthly basis and are divided into four billable cycles identified as Book 1, Book 2, Book 3, and Book 4. The billing department generates a billing statement weekly. The book defines the date your billing will be generated as well as your monthly due date.

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1. What are your business hours?
2. How do I sign up for automatic bank draft payments?
3. Why can’t I pay my bill at the Payment only Window (POW) without a billing statement?
4. Why do I have to pay the Customer Charge for my water, sewer, electric and trash if the meter(s) is off?
5. Why do I have to pay monthly trash charges even if I don’t have trash picked up every week?
6. Why does your online payment balance differ from my actual balance if a payment has been made?
7. When are property taxes payable at the Bay County Treasurer?
8. When will I receive my bill?
9. How do I restore Utility Services after a shutoff for non-payment?
10. What time does the payment only window open?